Refund policy

Subscriptions are monthly, with no minimum term, and can be cancelled at any time from the client area. Cancellation stops the next renewal; the current month stays available until its end. A month that has started is not refunded pro rata, except in the cases below.

Under European Union consumer law, a consumer has fourteen days to withdraw from a contract concluded at a distance. If you ask within fourteen days of your first payment, the amount paid is refunded, less the value of the service already supplied (pro rata of the days used).

A charge made twice, or charged after a cancellation that had taken effect, is refunded in full as soon as it is reported.

If the service is unavailable through our fault for more than seventy-two consecutive hours in a month, that month is refunded in full on request.

• A month already started, outside the cases above.
• A move to a smaller plan: it gives a credit on later invoices, not a refund.
• An account closed for a breach of the terms of service.

Send an email to [email protected] from the address of your account, with the date and amount of the charge. You get an answer within three business days. An accepted refund is made to the original means of payment and usually appears within five to ten business days, depending on your bank.