Terms of sale and of use

These terms govern access to the BasiX Media service, operated by BasiX LLC, which allows you to host media files and serve them from a public address.

Creating an account constitutes full acceptance of these terms. The service is intended for people aged 16 or over, or who have the authorisation of their legal guardian.

Files are stored and served as they are: no transcoding and no compression is applied to the original. Resized copies of an image are produced only when its address explicitly asks for one, and the original is never modified. Each file receives a public address, which stays the same until the user renames, moves or deletes the file, or the account is closed.

Anyone holding a file’s address can access it: files are not password protected. It is for the user not to upload confidential content.

Maximum size per file: 2048 MB. Accepted types: images, video and audio files, in the formats listed in the documentation.

The service also offers managed MariaDB and PostgreSQL databases. They are reachable over the internet with the credentials shown in the client area and protected by TLS. The operator keeps a daily copy of each database for seven days; these copies are a courtesy, not a guarantee, and the user remains responsible for keeping their own exports. Files, log events and databases share one storage quota: the size of a database is measured several times an hour and counts in full.

The service is billed per month, all taxes included, on one of the published plans — from €5 for 25 GB to €89 for 1000 GB. A free tier is also offered, without payment details. Amounts outside that range are agreed individually. One gigabyte means 1,000,000,000 bytes.

The price displayed is the final price paid: it includes the value added tax applicable in your country of residence, whose rate appears on your invoice. Nothing is added at the time of payment.

Taxable businesses providing a valid intra-Community VAT number fall under the reverse charge regime.

The subscription is monthly, with no minimum term, renewed automatically and cancellable at any time from the client area. Cancellation takes effect at the end of the current period, which has already been paid for.

If the amount is increased during a period, the difference is charged immediately on a pro rata basis. If it is decreased, the corresponding credit is applied to subsequent invoices; it does not give rise to a refund.

Under European Union consumer law, a consumer has fourteen days to withdraw from a contract concluded at a distance.

As the service is supplied immediately upon subscription, the user expressly requests its immediate performance and acknowledges losing the right of withdrawal once the service has been fully performed. This request is collected explicitly at the time of payment.

In the absence of such express agreement, the right of withdrawal applies under ordinary conditions, by a simple request sent to [email protected].

A month that has started is due in full and is not refunded pro rata, except in the cases below.

• Withdrawal: when the right of withdrawal applies (section 4), the amount paid is refunded within fourteen days of the request, less the value of the service already supplied.
• Duplicate or erroneous charge: refunded in full as soon as it is reported.
• Service unavailable through the operator’s fault for more than seventy-two consecutive hours in a month: that month is refunded on request.

A decrease in plan gives rise to a credit on later invoices, not a refund (section 3). Refunds are made to the original means of payment. Requests are sent to [email protected].

Bandwidth is not billed. It is subject to fair use: the monthly volume served must not exceed 20× the storage amount subscribed to. For example, a 100 GB subscription allows 2000 GB served per month.

If this is exceeded, the operator informs the user and may, after seven days’ notice without effect, throttle delivery and then, if the excess persists, suspend delivery of the files concerned. Storage is unaffected and the files remain retrievable by their owner.

If the volume stored exceeds the quota subscribed to — following a decrease in amount or the end of the subscription — the account becomes read-only: existing addresses keep working, but no new upload is possible, and databases only accept reads and deletions.

The user then has 30 days to come back under quota, by deleting files or increasing their amount. Throughout that period:

• the exact list of files liable to be deleted is shown in the client area;
• a bulk export of all files is made available;
• three reminders are sent by email, on the first day, the seventh day and the day before the deadline.

When that period expires, the operator deletes the files needed to come back under quota, starting with the largest so that as few as possible are destroyed. This deletion is permanent and is recorded. Files are deleted only when that alone brings the account back under quota. Databases are never deleted for exceeding the quota: they stay read-only until the account is back under it.

No deletion is carried out if the reminders could not be delivered to the user.

The following must not be uploaded to the service:

• any content infringing an intellectual property right;
• any content constituting child sexual abuse material, or inciting hatred, violence or terrorism;
• any content infringing another person’s privacy or image rights;
• any executable file, script, web page or content designed to deceive the user (phishing, malware);
• any use of the service as an attack relay, for unsolicited mass distribution, or to circumvent technical restrictions.

Uploading prohibited content leads to its deletion and may lead to immediate suspension of the account, without refund.

Anyone may report content they believe to be unlawful through the reporting form. In accordance with EU Regulation 2022/2065, the operator acknowledges receipt of the report, examines it diligently and notifies the reporter of its reasoned decision. The user whose content is removed is informed, with a statement of reasons and available redress.

The operator uses reasonable means to keep the service available, without guaranteeing continuous availability. Interruptions may occur for maintenance or because of events beyond its control.

Uploaded files are not backed up by the operator. It is for the user to keep their own copies. The operator’s liability shall not exceed the amounts paid over the last twelve months.

The user may ask for their account to be deleted at any time by writing to [email protected] from the address attached to it; the request is carried out within thirty days. Before that, all files can be downloaded from the client area with the bulk export. Deletion terminates the subscription and permanently erases the files, databases and their backups.

These terms are governed by the law of the State of Wyoming, United States. Mandatory consumer protection provisions of the user’s country of residence remain applicable and are not set aside by this clause.